Refund and Returns Policy

At Creatureville, every monster and piece of artwork is created with care. I want you to be happy with your purchase!

Returns

If you’re not satisfied with your purchase, please contact Creatureville within 14 days of delivery to request a return.

To qualify for a return, the item must be in its original condition and safely packaged for shipping.

Please contact us before sending anything back so we can provide return instructions.

Handmade and One-of-a-Kind Items

Many Creatureville products are individually sculpted, 3D printed, and hand-painted. Small variations and imperfections are part of their handmade character and are not necessarily considered defects.

Custom commissions and personalized artwork are generally final sale, except when an item arrives damaged or there is an error with your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and photographs of the item and packaging. We’ll work with you to arrange an appropriate replacement or refund.

Refunds

Once a return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times depend on your payment provider.

Return Shipping

For ordinary returns, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.

If an item arrives damaged or incorrect, Creatureville will cover reasonable return shipping costs when a return is necessary.

Questions?

For questions about returns, refunds, or damaged orders, please contact Creatureville through our website’s Contact page before shipping anything back.